Get in Touch With Us
Got a question about something you've read on cadetech.co.uk, spotted an offer that's changed, or want to suggest a brand we should look at? This page covers how to get in touch and what kind of messages we're able to help with.
How to Send Us a Message
The best way to reach us is by email at [email protected]. We read every message that comes in and try to reply within a couple of working days. If your enquiry relates to a specific brand — say, one of the operators in our trusted non-Gamstop casinos guide — mention the name up front so we can look into it quickly.
A short, clear message works best. Let us know what your enquiry is about, and if it concerns a bonus, a payment, or a game, give us the relevant details so we're not guessing.
What We Can Help With
- Ratings and rankings questions — If you'd like to know why a particular site sits where it does in our comparisons, or how our reviews are put together, ask and we'll explain our reasoning.
- Corrections — Welcome offers, wagering terms and payment options at operators like Betmica, Kikibet or Smash Casino change from time to time. If something on the site looks out of date, flag it and we'll check it.
- New site suggestions — If you've come across a new casino not on Gamstop that you think deserves a look, tell us the name and what stood out about it. We can't add anything without reviewing it first, and we only ever list brands we've actually assessed.
- General guidance — Questions about how self-exclusion schemes work, how payments and withdrawals typically operate, or what to check before signing up anywhere are all fair game.
- Partnership or editorial enquiries — If you represent an operator or a related business, introduce yourself and explain what you're proposing.
What This Page Isn't For
We're an independent comparison resource, not an operator. That means we can't access anyone's casino account, process a withdrawal, resolve a dispute over a specific bet, or verify your identity with a gambling site. Those matters sit with the casino you've registered with, and their support team — usually reachable via live chat or email — is the right first point of contact. If a listed brand's own support hasn't resolved something for you, you're welcome to tell us, and we'll factor it into how we assess that operator going forward, though we can't intervene directly.
If you're currently self-excluded and thinking about your options, we'd also point you toward our page on trusted casinos not on Gamstop, which sets out how these sites differ from UK-licensed operators and what to weigh up before deciding anything.
Why We're Worth Contacting
Every message is read by someone on our team rather than filtered through automated responses. We keep our listings — covering operators from Betmica down to Daytonaspin — reviewed against consistent criteria, and reader feedback genuinely feeds into that process. If you tell us something's wrong, out of date, or missing, we take it seriously.
Response times sit around two working days under normal circumstances, a little longer if we're mid-review on new content. We'll always come back to you, even if the answer is simply that we need more time to check something properly.
Before You Reach Out
A few quick checks can save you a round trip:
- If your question is about a specific offer's terms, check the details shown alongside that offer first — deposit minimums, spin counts and time limits are usually stated there.
- If it's about eligibility or self-exclusion, our non-Gamstop casinos guide covers how these schemes and site categories typically work in more depth than we can here.
- If it's a complaint about a specific casino transaction, contact that casino's own support first, as we don't have access to individual player accounts.
Beyond that, there's no wrong reason to write in. Whether it's a correction, a question, or just feedback on how useful you found the site, we'd rather hear it than not. This site is intended for readers aged 18 and over.